Shipping and Returns
The present terms and conditions of sale (hereinafter, the “Terms and Conditions”) are those of ELIPAR HOLDINGS LIMITED as a Limited Liability Company, incorporated under the laws of Cyprus, having its registered office at Archimidous 3, 2108, Aglantzia, Nicosia, Cyprus, hereinafter referred to as the (“Company”).
The Terms and Conditions shall apply with no restriction or reservation to all sales concluded through the Company’s website www.aceplaymore.com, hereinafter referred to as the (“Website”).
By submitting an order through the Website and checking the box “I have read and I agree with the Terms and Conditions”, the Customer unconditionally agrees to the Terms and Conditions being viewable at the time the Client checks the box. The Company reserves the right to modify or update the Terms and Conditions from time to time. In such case, the updated version will be available on the Website. The Terms and Conditions applicable to an order are those in force at the time such order was made by the Customer.
The Customer shall follow all the steps described on the Website in order to purchase the products. When placing an order the Customer shall provide all identity, delivery and payment information as requested by the Website. Customer is responsible at all times before confirming his order to check that all details provided are correct. The Customer is responsible for all information provided. In any event a mistake in any information provided is identified by the Customer after placing an order, the Customer shall bring it to the attention of the Company by emailing at hello@aceplaymore.com. Is at the discretion of the Company to correct the error. The Customer will be responsible for any cost incurred from such change or mistake.
Information concerning the main characteristics of the selected products is provided at the Website. It is Customer’s responsibility to ask the Company any questions regarding the products in order to make sure that products are satisfying his expectations, fit and are reasonably suitable for his purposes. Final prices of Customer’s selected products are provided at the checkout.
Once the order is confirmed, the Customer may not be able to modify it, and acceptance by the Company of any modification of the order is at the discretion of the Company. In the event that the Company accepts any modification with regards to the Customer’s order the Customer shall be responsible for any costs due to such modification.
The Customer’s order constitutes an offer to the Company to buy a product. All orders are subject to acceptance by the Company. Once the order has been accepted by the Company, the Customer will receive an email of acceptance acknowledging the details of the order. The sale contract will only be formed at that moment. The Company reserves the right to refuse an order if the Customer’s bank or other financial institution does not authorize the payment. The Company also reserves the right to refuse to carry out an order for any reason and, in particular, in cases where the product is unavailable, if a dispute has occurred between the Customer and the Company in the past, or if the Customer failed to pay a past order.
Notwithstanding the foregoing, in the event a product is unavailable, the Company will inform the Customer by email.
The Company shall endeavour to ensure that the products sold through the Website are depicted by the photographs by the highest possible accuracy. However, due to the mode of presentation of these products on the Internet and the fact that some products are individually made, it is possible that the perception of the Customer of the photographic depiction of the products or the actual product bought by the Customer might not exactly correspond to the product sent to the Customer. The Company shall not be liable in the event of insubstantial differences between the presentation photos on the Website as long as the delivered product complies with its written description.
Prices displayed on the Website are quoted in EUROS, AED, USD and shall be understood as including all taxes but excluding delivery charges. The delivery expenses of the order shall be indicated at the checkout. The Company reserves the right to modify, without prior warning and at any moment the prices and other fees published on the Website. Any customs duties or any other tariffs payable at the country/ place of delivery shall be borne by the Customer.
The payment of the orders is performed through a payment card online via the Website. The only credit cards accepted are Visa, American Express and Eurocard/Mastercard. The Customer guarantees to the Company that is the owner of the card and that the name written on the card is Customer’s name or that the Customer is duly authorized to use the card for the payment of the order. The Customer shall provide the card details, date of validity and security code allowing the use of the card for payments.
The Company does not keep any information regarding payment and does not keep any banking details.
The Company shall retain ownership of the products until full settlement of the price by the Customer is made. The payment is effected when the money is received by the Company. The products will be at the Customer’s risk from the time of dispatched.
Delivery may occur only at the delivery address provided by the Customer during the order and accepted by the Company. The Company reserves the right to refuse to deliver products in hotels, post office boxes, or to any other invalid or temporary address.
The Company delivers to the following countries:
Europe
North and South America
UAE
Cyprus
Estimated days of delivery depends on the method of dispatch selected by the Customer. At the time of checkout and depending on the method of delivery chosen, the estimated days for delivery shall be indicated, accordingly. The Company shall be notifying the Customer of the date of dispatch and shall provide the relevant tracking number for the dispatch. The Company shall have not providing guarantee of delivery save in the event that International Registered Mail or International Courier Services are chosen as a method of delivery by the Customer.
In accordance with article 8(1) of the Protection of Consumers Law 2013 (L.133(I)/2013), when applicable, the Customer has 14 working days, beginning the day after receipt of a product by him, to return such purchase without giving any reason with full refund regarding the cost of the product. Please note that the Company will not refund delivery charges, customs duties and sales taxes for orders sent to destinations outside of the European Union.
At the end of this 15 days period, the Customer can no longer exercise his right of return.
If the Customer wishes to exercise his legal right of return or the Company’s refund policy within the above mentioned days, the Customer must inform the Company via email at hello@aceplaymore.com, which shall provide to the Customer with a Return number. The Customer must send the cancelled items to the Company no later than 14 days from the day on which he has notified his decision to return the products, and provide to the Company via email at at hello@aceplaymore.com with the relevant tracking number.
The Customer will only obtain a refund after the receipt of the returned goods. In order to do so, the Customer shall return the product in perfect condition at Customer’s own expenses. The Company will refund the price of the product in full. The Company will process the refund due to the Customer at the latest within 14 days from the day of which the Company has received the products and has confirmed that are in perfect condition. It is Customer’s responsibility that bank details necessary for the refund have been provided to Company correctly.
The products sold on the Website are subject to the terms of Cyprus legal warranties on Certain Aspects of the Sale of Consumer Goods and Related Guarantee Act 2000 as amended 90(I)/2007. The Company shall deliver to the Customer products that are not defective, faulty or unfit for the use for which they are intended, or which so impair that use, that the Customer would not have acquired them, or would only have given a lesser price for them, had he known of such defects.
The Company will not be liable for losses that are not the result of a direct error on the part of the Company, in particular in the event of fault of the Customer or in the event of an unforeseeable event. Under EU rules Customer is entitled to a two year warranty covering any defects of the products purchased. In the event that a Customer wants to claim under this Article 11 a relevant email must be sent to hello@aceplaymore.com indicating such claim and also presenting a copy of the initial order. Upon receipt of such email the Company shall issue to the Customer a relevant return number which the Customer shall use in order to return the item. Upon the return of the item to the Company of the alleged defective product, the Company shall send an e-mail to the Customer informing the receipt and then proceed to examination of the alleged defectiveness. If the Company is able to confirm that such product is defective the Customer shall be sent a replacement product within a reasonable timeframe.
All requests related to the Website, orders, Customer’s account, information about products, order tracking, requests related to return and refund of products, must be addressed to the Company’s customer service, using the relevant details provided on the Website to that purpose.
When using the Website, the Customer accepts that communication with the Company will be mainly via email. The Company will contact the Customer by e-mail or provide the Customer with information by posting notices on the Website. For contractual purposes, the Customer agrees to this electronic mean of communication and the Customer acknowledges that all contracts, notices, information and other communications that the Company provides to the Customer electronically comply with any legal requirement that such communications be in writing.
The Company is the holder of all copyrights on the content of the Website. All its trademarks, logos, domain names, downloadable documents, graphics, videos and all distinctive signs shall be considered as intellectual works on which the Company owns all intellectual property and commercial rights.
Any representation, reproduction, disclosure, distribution, translation, diffusion, modification, transcription, whether partial or complete, in any manner whatsoever, is strictly prohibited without the Company’s prior written authorization. Copying any of the elements of the Website is allowed for information purposes only and for a private use. In any other cases, any reproduction and/or representation of the Website requires the express prior consent of the Company.
All trademarks appearing on the Website are registered trademarks which are consequently protected. Any use of these trademarks requires the express prior consent of their owner. Any unauthorized use is an infringement sanctioned by law.
In order to make purchases on the Website Customer will be required to provide personal details. In particular, Customer must provide his real name, phone number, e-mail address and other requested information as indicated.Personal information -such as name, surname, email address, telephone number, delivery address, billing address, and credit card numbers -provided by the Customer is necessary for processing orders, delivering, invoicing and enforcing the sales agreement. If the Customer does not provide this information, the order will be cancelled. By registering on the Website, the Customer undertakes to provide sincere and true information.
Furthermore, Customer will be required to provide valid and correct payment details and confirm that is the person referred to in the Billing information provided. By making an offer to purchase merchandise, Customer expressly authorizes the Company to obtain information about his credit/debit card number or credit reports, to authenticate his identity, to validate his credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.
In accordance with the Processing of Personal Data (Protection of the Individual) Law of 2001 as amended, the company will not disclose, sell or transfer Customer’s information to third parties without the Customer having given his express consent. However, the company may be required to transmit the Customer's personal information to an agency for prevention against fraud in order to carry out banking security checks. Personal data can be transmitted to third parties without the prior consent of the Customer, if the disclosure is legally required or necessary (for example, at the request of the police force, judiciary and other bodies). Customers may at any time modify personal information by visiting the Website and, clicking on their account and identifying themselves with their email address and password.
The Company will not be liable or responsible for any failure to perform, or delay in performance of, any of the Company’s obligations caused by events outside of the Company’s reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Company’s reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government. The Company’s performance under the Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and the Company will have an extension of time for performance for the duration of that period.
The Terms and Conditions are governed by the laws of Cyprus. In the event of any disputes resulting from the order or the delivery of the products sold through the Website, the Customer shall contact first the Company to reach a settlement. If no settlement is reached, the Courts of Cyprus have exclusive jurisdiction, unless the European Regulation on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters applies.